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Thread: Complain to CityRail about track work for Sydney game 13 Oct

  1. #1
    космонавт-исследователь boz-monaut's Avatar
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    Complain to CityRail about track work for Sydney game 13 Oct

    according to their draft trackwork schedule buses will replace trains on the weekend we're playing Sydney between Morriset and Newcastle http://www.cityrail.info/service_upd...k_calendar.pdf

    everyone go to http://www.cityrail.info/contact_us/feedback and complain about this trackwork, requesting that they reschedule

    we had this same issue a few years ago and by complaining early and in numbers we got them to change - let's get this going again

  2. #2
    Senior Member Hamma12's Avatar
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    Quote Originally Posted by boz-monaut View Post
    according to their draft trackwork schedule buses will replace trains on the weekend we're playing Sydney between Morriset and Newcastle http://www.cityrail.info/service_upd...k_calendar.pdf

    everyone go to http://www.cityrail.info/contact_us/feedback and complain about this trackwork, requesting that they reschedule

    we had this same issue a few years ago and by complaining early and in numbers we got them to change - let's get this going again


    I say we get it changed too the following weeekend just too give the gypos the same problem

  3. #3
    космонавт-исследователь boz-monaut's Avatar
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    so hamma12 is superdylan's hamma multi?

    cause that's about the sort of thing that idiot would say

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    aka WLG pv4's Avatar
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    Quote Originally Posted by Hamma12 View Post
    I say we get it changed too the following weeekend just too give the gypos the same problem
    most coasties would be getting on the trains after morisset, so i can't see it being too big an issue for them. but yeah, go nuts!

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    Hope you guys can convince them to change it, would be good to have as many there as possible to hurl profanities at the Smurfettes.

    Gutted that I won't be able to go (to any game this season). Anybody know some good advice about how to survive moving to the opposite side of the world from your favourite team?

  6. #6
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    mate, forget the jets and follow a decent club

    maybe get a missus and root her

  7. #7
    Hamma's best mate Superdylan's Avatar
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    Quote Originally Posted by boz-monaut View Post
    so hamma12 is superdylan's hamma multi?

    cause that's about the sort of thing that idiot would say
    I'm no ones multi on here

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    Quote Originally Posted by Muswellbrookian View Post
    Hope you guys can convince them to change it, would be good to have as many there as possible to hurl profanities at the Smurfettes.

    Gutted that I won't be able to go (to any game this season). Anybody know some good advice about how to survive moving to the opposite side of the world from your favourite team?
    Don't go!!

  9. #9
    in awe of baz GazFish35's Avatar
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    Quote Originally Posted by Muswellbrookian View Post
    Hope you guys can convince them to change it, would be good to have as many there as possible to hurl profanities at the Smurfettes.

    Gutted that I won't be able to go (to any game this season). Anybody know some good advice about how to survive moving to the opposite side of the world from your favourite team?
    Buy a tardis

  10. #10
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    Thank you for taking the time to give feedback about CityRail
    We value the feedback that you have provided and we aim to respond within 5 working days



    You can see why their trains never run on time. it takes 5 days to deal with complaints

  11. #11
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    Dear $%#@@,

    Thank you for providing feedback. Your email has been forwarded to the person in RailCorp who can address the matters raised.

    A representative will contact you within five to eight working days.

    Your case reference number is: 5902530

    Thank you for providing feedback to Transport Info 131500.

    Regards,

    Ruth

    It now gets worse they are fobbing me off for 8 days

  12. #12
    aka WLG pv4's Avatar
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    i got exactly that. although alan sent mine, not ruth.

  13. #13
    in awe of baz GazFish35's Avatar
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    Big al got back to me too.
    Maybe Ruth does complaints and Alan does the feedback!

    Not. Holding my breath.

  14. #14
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    Quote Originally Posted by Muswellbrookian View Post
    Hope you guys can convince them to change it, would be good to have as many there as possible to hurl profanities at the Smurfettes.

    Gutted that I won't be able to go (to any game this season). Anybody know some good advice about how to survive moving to the opposite side of the world from your favourite team?
    Dodgy streams and/or a BET365 account (BET365 used to live stream the a-league and most socceroos games for account holders in the uk)

  15. #15
    Senior Member Blackmac79's Avatar
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    Tweeted this to get a few more people doing it.

  16. #16
    космонавт-исследователь boz-monaut's Avatar
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    anyone actually had feedback yet?

  17. #17
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    No of course not

    Its City Rail they said 5-8 days do you expect miracles. I don't expect something in at least another 7 days at the earliest

  18. #18
    aka WLG pv4's Avatar
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    Quote Originally Posted by boz-monaut View Post
    anyone actually had feedback yet?

  19. #19
    in awe of baz GazFish35's Avatar
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    Just got this...

    Dear Mr Fish

    Thank you for your email regarding trackwork to be undertaken during October 2012.

    Ongoing rail maintenance is essential to ensure the safe and reliable operation of trains.

    To limit its impact on our customers, we endeavour to carry out the majority of this maintenance work in off-peak periods such as weekends or at night. *In the case of major works programs or essential upgrading, it is sometimes necessary to carry out track work on weekdays.

    On most occasions, we are able to provide at least a basic train service. *However, on some occasions, the nature or location of work requires the complete replacement of the train services by buses to by-pass the work site. *

    While noting your views, the requirement to accommodate essential maintenance work on an ongoing basis means that it can be difficult to avoid occasionally coinciding with one of the many special events that take place in various parts of Sydney throughout the year.

    Additionally, the engagement of contractors and implementation of bussing rosters means that we have to plan trackwork well in advance to ensure that alternative transport arrangements can be made while trains are out of service. Consequently, cancelling scheduled trackwork, even three months before it is due to commence, is not possible.

    I am sorry that I was not able to respond in more positive terms. Thank you for taking the time to contact us.


    Yours sincerely


    Zoran
    Customer Relations Officer
    RailCorp
    A polite "no chance" is the ways read it.
    Took a lot of words to say it though.

  20. #20
    космонавт-исследователь boz-monaut's Avatar
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    yeah I go that too

    you'd think the FFA would have contacted them

    flares and booze on buses will teach them their lesson

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