Originally Posted by
Beast
For Northern to listen I beleive you will need to be constructive with how you approach it. Definitely raise each issue but also offer a realistic way for them to fix it. By suggesting a way forward it shows you are interested in how to improve things rather than just bitching about things. Probably wouldn't take pages of items but select the more important and achievable ones. Starting out if you can work through and address some items with positive outcomes you can build the relationship and lead up to the big ticket items down the track. Start with small steps, it's a negotiation. Both sides need to achieve a benefit.
With David contacting you shows he is open to discussion.